Effective Date: April 20, 2025

This refund policy is for Mendev LLC users who have problems with the order, product and package. Mendev LLC will process the refund in 24-48 hours.

Mendev LLC makes an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.

What you need to provide:
a. Photos/videos of the damaged item. Please send us the materials to prove the damage.
b. Tracking number of the item. If Mendev LLC eStore asks for a return of the item, you need to send the tracking number to prove that you returned it.

How to request a refund:
A. Contact Mendev LLC customer service via Contact Form.

B. Send photos/videos of the damaged product.

Please note that:

The money will be refunded to the original payment method used to purchase the item.

Cases that Mendev LLC makes refunds:
1. Damaged Products
If the arrived product is damaged, Mendev LLC offers a full refund or replacement.

2. Incorrect or Missing Products
Mendev LLC has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:

Incorrect product
Product with the wrong color, size, etc
Product with a missing component
Please note that:

You don’t need to return the incorrect product. We will refund or resend the right one to you.

If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.

3. Products Out of Stock
Mendev LLC offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.

4. Products Unable to Ship
Mendev LLC offers a full refund if the product can not be shipped. Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.

5. Delayed Orders
Mendev LLC offers a full refund if the order delays. It will be counted from the date that the package leaves Mendev LLC warehouse.

In normal circumstances, more than 30 days.
In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.

Please note that:

a. For orders shipped to the USA, Mendev LLC will refund if the total shipping time more than 30 days.will refund if the total shipping time more than 30 days.

b. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, Mendev LLC will not refund you.

6. Cancel Orders
Mendev LLC offers a full refund if the order cancels before the product is shipped.

7. Missing Packages
Mendev LLC offers a full refund if the package is missing during the delivery.

8. Other Conditions
Mendev LLC offers a warranty for all products. The warranty period is 30 days from the day of receipt of the product. After 30 days, we don’t support refunds.

Cases that Mendev LLC does not make refunds:
1. Order Delivered
Mendev LLC will not offer a refund or resend if the tracking info shows ‘order delivered.’

2. Package Unclaimed
If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.

3. Tracking Information Alert
Mendev LLC will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:

Incorrect/insufficient Address
Refused Package
Customs Clearance
Non-Existing Number
Unknown Recipient

Explanation
1. Expiration Date of Raising Dispute
You can raise a dispute within 30 days from the date you receive the product.

2. Dispute Denied
The following disputes will be denied.